VACY HALL IS CLOSED TILL 19 JUNE 2020
Leadership is about making difficult decisions for the right reasons. Due to the ever-evolving COVID-19 situation, we have decided to close Vacy Hall until 19 June 2020. Our absolute priority is the health, safety and well-being of our guests, colleagues and their families and we look forward to welcoming you back to Vacy Hall in the near future.
We have taken a large number of reservations over the last twelve months and we are now attempting to contact guests who have made reservations over the next few months. Please be patient with us. There is no need to be angry with us as we try to resolve this difficult situation. There is a large number of people to contact and we are operating with only myself working from home. If you haven’t heard from me yet, please be assured I am doing my best to work through the long list.
We are trying to work with guests to ensure you can still enjoy staying at beautiful Vacy Hall once this crazy situation has settled down.
I am happy to cancel your booking and refund your payment or if you think you might visit in the near future, I am happy to offer you the flexibility to keep your payment as a credit on your account for 12 months and as gesture of appreciation for your flexibility during these difficult times I can offer you an additional credit of $50 which can go towards either an upgraded room, or breakfast upgrades. Please let us know whether you are willing to support us during these difficult times by accepting our offer.
Thank you for your understanding and co-operation as we deal with this pandemic as a community.
Owner and host – Vacy Hall Pty Ltd